About Providing Performance Feedback

The Performance Feedback tool enables you to record and send a log file and detailed system information to the AutoCAD performance team for analysis while you recreate a performance problem.

Often the descriptions of performance problems that we receive can be vague or lack the system information necessary for diagnosis. In this case, "performance" means program behavior that is slow, unresponsive, jumpy, or generally not as responsive as you would expect. The information that you provide enables Autodesk software engineers more easily find a solution.

When you encounter a problem that you can recreate, you can record system events and detailed system information with the PMTOGGLE command, which turns the recording on and off. This information along with the information that you provide in a performance questionnaire is sent to Autodesk.

The information that you provide is used specifically for the purpose of fixing software problems:

This tool will NOT automatically monitor your system or automatically tune your system performance.
This tool will NOT provide you with information about what is causing the slowdown or other problem.
This tool will NOT collect or use information that is not potentially relevant to the analysis of the problem that you've encountered.

NOTE:

The Performance Feedback tool is installed by default for a typical installation.
You must have an internet connection and be logged in to your Autodesk account to submit your report.
The performance questionnaire is currently available in English only.
The Performance Feedback tool must be run with Administrator privileges. For security reasons, it's always important to return to operating your computer under limited privileges.